Booking times not visible to the public

Modified on Mon, 2 Mar at 1:59 PM

Customers may not be able to view booking times on your public booking page for several reasons.

Account is offline

Go to Dashboard > Settings
Go to bottom > switch toggle 'Public views online'

Service/resources/products not 'Visible to public' view

Select Configuration > Services
Open the service you want to configure
Select Visible from public view
Save

Times/days have been removed from availability

If multiple times/days have been made unavailable, you can make them re-available by removing the booking.

Select Tools > Remove Availability
Select the Unavailable Times (UnavailableDays) tab to see a list of times (days) that are unavailable
Use the Remove link to make the time (day) re-available

Screen Shot 2024-04-12 at 3.31.25 pm.png

Schedule has been added when time has already been removed

Unavailability always take precedence over availability. Adding a schedule to a timeslot that has been removed from availability will stop the schedule from being shown.

Remove the unavailability and the schedule will then be visible.

Opening hours

Adding a schedule that is outside of the business opening hours will orevent the schedule from being shown.

Adjust the business opening hours so that the schedule is within the business' opening hours to make the schedule visible.